Area Service Manager - Pleasantville, NJ |
| Jun. 16, 2009 - Nov. 16, 2009 |
| Location: | King of Prussia, PA |
| Exempt/Non-Exempt: | Exempt |
| Benefits: | Full benefits package |
| Employment Type: | Full Time |
| Department: | Operations |
| Description: | Provides department direction by setting department objectives and goals to meet customer needs. Responsible for the performance (sales and profit) of the service operation. Monitors department activities and manages all aspects of personnel development.
Works with: Service Team Personnel, BST Personnel, Accounting Personnel, Parts Department, Customers, and Vendors.
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| Duties: | Develops and oversees the Service Department's operating plans, budgets, and guidelines.
Sets the work priorities by reviewing performance to ensure short-term and long-term goals are met.
Monitors department procedures, processes to ensure effectiveness and relatedness to department goals.
Controls expenses by developing a department budget, monitoring capital expenditures, and approving purchases.
Communicates department goals and objectives by notifying supervisors and communicating recommendations to staff.
Prepares reports on the progress and needs of the Service Department.
Overall responsibility for pricing and margin requirements on all products and services.
Provides technical advice and assistance.
Administers contract requirements in a profitable and timely manner to satisfy customer requirements.
Oversees and reviews the billing and pricing of the Service Department jobs.
Estimates and validates quoted service projects.
Responsible for the career development of service technicians, support staff, and sales personnel.
Maintains appropriate staff levels by recruiting, interviewing, and hiring.
Develops and implements training programs for service personnel and customers.
Oversees the overall scheduling effort to maximize use of personnel and resources to fulfill customer commitments.
Respond to customer inquiries, complaints, and special requests.
Maintains quality standards by visiting job sites and meeting with technicians, customers, and other vendors as needed.
Interacts with corporate/business units on warranties, contracts, and product issues.
Understands industry changes and responds to alternative strategies to maintain competitive advantages in out marketplace.
Assures that tools, equipment, vehicles, and other material supplies are maintained through inventories and re-ordering to reconcile differences.
Ensures CFC policies are consistent with Federal and local laws; other duties as needed. |
| Qualifications: | Engineering/Technical or Business degree or equivalent required. Three to four years experience in service management or similar background. Demonstrated understanding of controls, HVAC equipment, contract administration, and HVAC systems. Financial budgeting, planning and administration skills are required. Knowledge of personal computers, Windows, and Microsoft products. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to work with all levels of staff and maintain strict confidentiality of information. Must be able to multi-task, openly communicate, work well with others and carry a positive attitude. Mature, credible and comfortable in dealing with customers and vendors.
Supervisory Responsibilities: The Area Service Manager is responsible for supervisors who directly supervise other employees in the Service Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; assigning and directing work; appraising performance and recommending raises; coaching and mentoring employees; addressing complaints and resolving problems
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